Welcome to Our Customer Satisfaction Survey!

Thank you for being a valued customer of MPI Matco. Your satisfaction is our top priority and your feedback is highly valued. This short survey will only take a few minutes of your time and your insight will be crucial in helping us improve your experience. We appreciate your honest opinion and thank you in advance for your participation.

1. How often do you use our products?

Daily
Weekly
Monthly
Occasionally
Rarely

2. Did our products solve your problem or meet your needs?

Yes, completely
Yes, to some extent
No, not at all

3. How satisfied are you with the delivery speed and accuracy of our products?

Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied

4. How would you rate the quality of our customer service?

Excellent
Good
Average
Fair
Poor

5. How well have we answered your product questions?

Very Well
Well
Adequately
Poorly
Very Poorly

6. How effectively did our Sales Rep understand and address your needs?

Extremely Effectively
Very Effectively
Somewhat Effectively
Not So Effectively
Not at all

7. Have we met your expectations?

Yes, completely
Yes, to some extent
No, not at all

8. How likely are you to recommend our company to others?

Very likely
Likely
Neutral
Unlikely
Not likely at all

9. Overall, how satisfied are you with our company?

Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied

10. What is one thing we could do to improve your experience with us?

11. Is there anything else you'd like to share or suggest to help us improve our services?

12. Would you like to receive occasional marketing emails about our products?

Yes, I would like to receive them.
No, I do not want to receive them.

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